Return Policy

Return & Exchange Policy

 

At Shopdori, we strive to provide you with high-quality products and a great shopping experience. Please carefully review our return and exchange policy below:

 

Returns Due to Defects

 

We want you to be completely satisfied with your purchase. In the rare event that an item is defective, we will gladly accept a return. Please note the following:

  • Unboxing Video Required: To process a return for a defective item, an unboxing video is mandatory. This helps us verify that the defect occurred during shipping or manufacturing.
  • Defect Claims: If you find a defect, please contact us within 7 days of receiving your order. After this period, we may not be able to accept returns or exchanges for defective items.
  • Return Process: Once we confirm the defect, we will provide instructions on how to return the item and offer a full refund or replacement, depending on your preference.

 

No Return or Exchange for Size Issues

 

  • True-to-Size Fit: Our products are designed with a true-to-size fit. We leave a generous margin inside each piece to allow for easy alterations if needed.
  • No Size Returns/Exchanges: We do not accept returns or exchanges based on size-related issues. If you are unsure about your size, please refer to our detailed sizing chart or contact us for assistance before making your purchase.
  • Alterations: Since our garments are designed to be easily altered, we recommend consulting a tailor for any minor adjustments if needed.

Cancellation Policy

We do not offer cancellations once an order has been placed on our website.

All information regarding product details, sizing, delivery timelines, and other important order information is provided at the checkout page. We kindly request you to carefully review all the information before placing your order.

Once the order has been successfully placed, we are unable to offer cancellations.

However, in case you have accidentally selected the wrong size or need to make a change to your address or other order details, please contact us as soon as possible through our WhatsApp helpline or Instagram DMs. Our team will do their best to assist you with the requested changes before the order is processed.

Please note that order cancellation is not available under our policy as these are made to order pieces . 

Important Notes

 

  • Non-Defective Items: We do not accept returns or exchanges for non-defective items, including changes of mind or size issues.
  • Final Sale: All sales are final unless the product is defective as outlined above.

 

How to Contact Us

 

If you believe your item has a defect or if you need assistance with your order, please reach out to us at our contact page within 7 days of receiving your order.

We appreciate your understanding and thank you for shopping with us!